Legal Disclaimer_Terms & Conditions

Website Legal Disclaimer

The information provided by Melux Control Gears P. Ltd. ("we," "us," or "our") on https://melconindia.odoo.com (the "Site") is for general informational purposes only. All information on the Site is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.

External Links Disclaimer

The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the Site or any website or feature linked in any banner or other advertising. We will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

Professional Disclaimer

The Site cannot and does not contain technical advice. The technical information is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of technical advice. The use or reliance on any information contained on the Site is solely at your own risk.

Limitation of Liability

Under no circumstance shall we have any liability to you for any loss or damage of any kind incurred as a result of the use of the site or reliance on any information provided on the site. Your use of the site and your reliance on any information on the site is solely at your own risk.

Changes to This Disclaimer

We reserve the right to modify this Disclaimer at any time without prior notice. We encourage you to review this Disclaimer periodically for any updates or changes. Your continued use of the Site after the posting of any modifications constitutes acceptance of those changes.

Terms and Conditions

Effective Date: 1.4.2024

Welcome to melconindia.odoo.com ("Website"). This Website is owned and operated by Melux Control Gears Pvt. Ltd., hereinafter referred to as "Melcon India", "we", "us", or "our".

By accessing or using our Website, you agree to comply with and be bound by the following terms and conditions. If you do not agree, please do not use the Website.

1. Use of the Website

You must be at least 18 years old to use this Website.
You agree to use the Website only for lawful purposes related to product inquiry, purchase, or customer service.
You agree not to misuse the Website in any way that may impair its availability or integrity.

2. Product Information and Pricing

All product specifications, descriptions, and prices are subject to change without notice.
Prices listed are exclusive of GST, duties, or shipping unless explicitly mentioned.
Melcon India reserves the right to discontinue any product or service at any time.

3. Orders and Payments

Orders placed via the Website are subject to acceptance and availability.
Payment terms will be as per the invoice or purchase agreement communicated separately.
Melcon India reserves the right to cancel or refuse any order at its sole discretion.

4. Shipping and Delivery

Estimated delivery times are provided for reference only and are not guaranteed.
Risk of loss and title for products pass to the buyer upon dispatch from our warehouse.
Any discrepancies in delivery must be reported within 3 days of receipt.

5. Returns, Replacements & Complaints

Any manufacturing defect must be reported within 7 days of delivery with supporting evidence.
Returns or replacements will be subject to approval by our Quality Team.
Customers can register complaints using the "Register Complaint" feature or by contacting our support team directly.

6. Cancellation Policy

Orders can be cancelled within 12 hours of placing the order by contacting our support team via email at sales@melconindia.com or by phone.
Orders once dispatched cannot be cancelled.
Customized or special-order items are not eligible for cancellation.

7. Refund Policy

Refunds are processed in the following cases:
- If the order is cancelled within the allowed time.
- If the product is out of stock or unavailable after payment.
- If the delivered product is defective or damaged and cannot be replaced.
Refunds will be processed to the original method of payment within 7–10 business days of approval.
No refunds will be issued for:
- Products damaged due to misuse or mishandling.
- Products without original packaging or accessories.
- Delays due to customer unavailability or incorrect address.

8. Intellectual Property

All content, including logos, product images, text, and software, is the property of Melcon India or its licensors.
You may not reproduce, distribute, or use any content without prior written consent.

9. Limitation of Liability

Melcon India shall not be liable for any indirect, incidental, or consequential damages arising from the use of this Website or our products.
Our liability shall not exceed the purchase price of the product sold.

10. Privacy Policy

Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

12. Changes to Terms

Melcon India reserves the right to modify these Terms at any time. Continued use of the Website constitutes acceptance of any changes.